Terms and Conditions

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Purchase of tickets – Transfer order receipts

The purchase of tickets for passengers and vehicles can be carried through: Via the central company’s agency that is located at Mandraki Marina, Rhodes Via the present site, www.myferry.gr

By telephone at +30 2241 038 996 using your credit card and identity card Transfer order receipts can only be edited either at central port agencies or from purser’s office staff.

Each passenger’s ticket is personal, bears the passenger’s name, is not transferable and is only valid for the class, stretch and date it was issued for.

Tickets can be changed at any travel agency, irrespective of the agency that issued them, since the travel agent agrees.

Passengers must secure their place in time, especially during peak seasons.

Tickets that have been purchased through the company’s site on the internet or through telephone are to be collected at the company’s port agencies on departure ports or sent by courier to the address that the passenger has provided.

The currency on board is the EURO.

Passengers name lists

According to the S.O.LAS. regulation, it is mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name (Initial), gender, age category (child/adult/infant), type of vehicle and plate number.

When reserving a ticket (either online or at a travel agent), the passenger must provide full details of his / her ID, telephone number, and e-mail to be noticed and informed by the company in the case of any delay or cancellation of the itinerary.

In the case that the passenger is not willing to provide the company with his contact details this is noted on the ticket.

Online Reservations: the passenger fills in his contact details in the appropriate fields available or chooses the option “I do not want to be informed in the case of any delay or cancellation of the itinerary”.

The passenger must also check that the details printed on the ticket are correct (date, time, itinerary, vessel name, ID details, etc.) and not to accept any ticket in the case something is wrongly printed.

Fares/Special Offers

The price of the ticket (fare) includes the transportation of the passenger to the port of arrival, the class which has been selected and appears on the ticket, as well as any additional legal expenses (i.e. port expenses e.t.c.).

Snacks and beverages from the ship’s bar are not included in the price of the ticket.

Information about ticket prices is provided on our official web page.

The Company grants the passengers reductions according to its commercial policy.

Indicatively

Children under the age of 4 travel free of charge. A 50% discount is offered to children from 4 to 10 years of age.

Members of the Dodecanese multi-parents association get a 20% discount on the ticket price.

People with reduced mobility, whose degree of disability exceeds a certain percentage of 80%, get a 50% discount on the ticket price.

For group reservations, offers can be made after special agreement. Please call +30 2241 038 996

Any reductions applied to the fare are not cumulative. If more than one reduction is applicable, then only the largest one is granted.

Passengers entitled to a reduction must declare so during the time of reservation and show all relative documents both while issuing the relevant reduction tickets and while boarding the Vessel.

After the issuing of the tickets, no refund on the fare is provided.

Boarding and Check-in information

The passenger and the vehicles must be at the check-in point an hour before traveling.

If the passenger or the driver misses the departure, they are not entitled to any refund.

Passengers must present to the authorized personnel of the vessel their ticket, passport, identity card, or other valid travel documents.

The company reserves the right to deny embarkation to any individual who, according to the best of the company’s knowledge, does not appear to possess valid travel documents or fails to prove, beyond doubt, his/her identity.

During embarkation and voyage, Financial Officer conducts ticket controls.

While these checks take place the passengers are obliged to demonstrate both their tickets and the supporting documents concerning a commercial reduction in the case that a reduction ticket has been issued.

Any passenger, who wish to change the destination that is on the ticket, must notify the Financial Officer and pay the difference.

Passengers, who travel to a different destination than the one that appears on the ticket, will be amenable to a fine and other legal procedures.

Any passenger who travels without a ticket will be delivered to the Port Authority as a stowaway.

Delay – Cancellation of trip

In the event of prohibition of departure due to bad weather conditions or due to official orders from port authorities, the company claims no responsibility for possible delay or cancelation of the trip.

In that case, passengers can modify their tickets or get a refund of the full amount paid for the ticket.

The shipping company reserves the right (with approval of Mercantile Marine Ministry) to replace the ferry a ticket was issued for, with another ferry.

The routes are subject to modifications and are published on our website www.myferry.gr.

Tickets cancellation

The passengers can cancel or replace their tickets and get a partial or full refund depending on the date of cancellation.

In the case that a ticket is canceled within a period of seven (7) days to one (1) hour before the vessel’s scheduled date and time of departure, a refund of 50% on the fare is granted.

From fourteen (14) days up to seven (8) days before the vessel’s scheduled date and time of departure, a refund of 75% on the fare is granted.

Up to 14 days before departure date: 100% refund on ticket value.

Alternatively, the passenger is given the possibility to convert these tickets into Open Date (Open) to use them on a future trip, provided that the request has been made before departure.

Open tickets are valid for trips up to one year from the date of departure, and is not subject to any fare refund.

After the vessel’s departure tickets cannot be canceled, they cannot be converted to Open Date (Open) and cannot be transferred to another date.

Tickets cannot be canceled via telephone.

Tickets can be canceled or converted only by the travel agent that issued them or by the company’s central port agent.

Loss of Tickets

In the case of the loss of a ticket, the passenger must buy a new one to travel.

Safety regulations

It is strictly forbidden to carry guns, explosive materials, or other dangerous substances or materials on board.

Smoking onboard is prohibited within the Vessel’s interior.

For reasons concerning the safety of the Vessel and the passengers as well as the protection of the environment, you are kindly requested not to throw cigarettes which have not been extinguished inside or outside the Vessel or overboard.

Passengers must abide by all safety regulations during embarkation, disembarkation, and voyage, meet hygiene rules, and respectfully conduct themselves towards fellow passengers and crew.

Furthermore, they must abide by every order given by the Master or direction given by members of the crew during the voyage and address the competent members of the crew if a problem arises.

Complaints during the trip should be addressed to the vessel’s Master or Staff Captain.

Upon arrival, complaints may be addressed to the shipping company.

Pregnant passengers

During pregnancy, pregnant women are allowed to aboard by the end of the 26th week and they are required to provide a medical certificate of travel capacity.

The Carrier reserves the right to request a medical certificate at any stage of pregnancy and to refuse passage if it is not satisfied that the passenger will be safe during the journey.

Transportation of unaccompanied minors

Passengers not having reached the age of 12: They are not allowed to travel without a companion. Passenger identity checks for underage who have not reached the age of 12 are carried out based on their identity card or passport and for domestic trips, any other official document, or any relevant certificate of identity by the Police or relevant authorities
Passengers who have reached the age of 15 (15 to 18 years): The transfer of unaccompanied minors between 15years and 18 years old, is permitted subject to the delivery of a declaration of their parent or guardian to the Company certified with the authentic signature of the Police or Port Principle, in which the parent or guardian will declare that he consents to the transfer of the minor, acknowledges that it is not possible and will not be under the supervision of the master and/or officers and / or crew members during the journey and until they land at the port of destination and that the parent or guardian will compensate and fully discharge the Company and its personnel from any loss, damage or expense resulting from the minor’s journey. The identity check of minors shall be carried out based on their identity card or passport. Parents or legal guardians of minors shall in all cases be in full responsibility for the acquisition and possession – before the commencement of the journey of minors – of appropriate, valid, and legitimate travel documents, as well as any accompanying documents that may be required at the port of destination. Under no circumstances will the Company be liable if the Authorities of the port of destination consider these travel documents to be inadequate.

Passengers with special needs

Our vessels have specially designed cabins with easy access and operation to accommodate passengers with special needs.

Luggage

Passengers are entitled to carry free of charge luggage up to 40 kg and 0.5 m3.

During the voyage, luggage remains in the garage into specially designed areas.

However, because it is prohibited to access the garage of the Vessel while traveling, passengers must take with them any personal belongings they might need during the voyage.

Money, securities and other valuable objects can be handed to the Vessel’s Purser’s Office for safekeeping.

The Vessel and the Company bear no responsibility for theft or loss of money, securities or other valuable objects inside the Vessel, in the case that they have not been entrusted with for safekeeping.

In case of loss of personal belongings, passengers can address the Company.

Cargo

Cargo embarkation begins just before the ship’s departure.

Carriage of guns, cartridges, explosive, flammable, combustible, and in general hazardous material is strictly prohibited.

The cost estimation is based on the dimensions and weight of the package, several packages, and destination point.

The sender is obliged to state his contact data and the contact data of the recipient.

If the package contains money, securities and other valuable objects must be handed to the Vessel’s boatswain for safekeeping.

Sender must inform the Vessel’s boatswain in case the package requires cooling or deep freezing, otherwise the company claims no responsibility for possible damage.

In case the recipient does not receive the package, then it is returned to the departure port and if the sender wishes to resend it, there is an extra charge.

Pets

The animal’s presence in interior common areas of the ship (cabins, bars, etc.) is strictly prohibited.

The Company’s vessels have special exterior areas for pets.

Domestic animals must always be accompanied by their owner, they must be tied (with a leash or chain) and they must wear a muzzle if they are outside of their cage.

Passengers traveling with a pet must always have with them a recently updated health booklet and they are responsible for its care, security, and hygiene.